Insights for Consumer & DTC Founders

The marketing audit is dead. You need a customer audit.

Growth has flattened, so you let an agency run you a free marketing audit. The report comes back quickly, often with very little human judgment behind it. Then it confidently points to a problem that just happens to match what the agency sells. And whether it runs five pages or fifty, you’ve seen the findings before: attribution is imperfect, the creative needs a refresh, the channel mix leans too hard…

Employee, freelancer, or agency?

You know the feeling: there’s more worth doing than there are people and dollars to do it. The list of things that would grow your business is always longer than the budget. Your revenue can carry only so much marketing salary on the P&L, and that ceiling sits well below your ambitions for the brand. Should you hire more staff? An outsourced CMO? That new agency that keeps calling you?…

Prioritizing everything is prioritizing nothing

You’re looking at your ecommerce metrics and know that something is off. Profit is thinner than it should be, or revenue growth is quietly slowing. What you can’t see as easily is why. So the question that actually matters each week isn’t whether the business is healthy. It’s what do we need to do to improve the health of the business? A dashboard with forty ecommerce metrics on it rarely answers that.…

Data vs. Insight: How Founders Turn Marketing Data Into Decisions

Every founder I work with has more data than they did five years ago, and less confidence about what to do with it. The dashboards are full. The weekly report runs three tabs deep. And the one question that actually matters — where does the next dollar go? — is no easier to answer than it was back when the whole plan lived on instinct and a single spreadsheet. More…