Repeat rate slips a few points, or subscription churn ticks up, and within a week you have a plan on your desk. More email flows. Add SMS. A loyalty program gifting schedule. A win-back campaign. Maybe a refresh of the subscription experience. The plan is competent, the team is motivated, and the whole thing will take many months and a meaningful budget. I’d pause before you green light that ecommerce…

You’ve called the meeting because growth has been flat for a while and nobody can agree on why. Your head of brand says you’re not known widely enough yet and wants to put real money into awareness. Your performance lead says the channels are tapped and wants budget for two new ones. Your product lead says the line is tired and has a list of new product ideas. Your CFO…

CAC is up again this quarter. Is it the creative? The agency? Did the algorithm change? You’ve cycled through two agencies in eighteen months, refreshed the ads twice, and the math keeps drifting the wrong way anyway. At some point the question stops being “who’s running our ads” and becomes something more unsettling: what if the ads are fine, and the problem is what they’re selling? When acquisition gets more…

Your agency’s quarterly review opens on a slide that celebrates how TACoS improved again. Heads nod. The number is real, the trend line is genuinely down, and nobody in the room asks the only question that matters: who chose that metric? Almost always, the agency did. And the metric you grade your agency on isn’t really a reporting preference — it’s an instruction. ROAS vs CAC? It tells the agency,…

Growth has flattened, so you let an agency run you a free marketing audit. The report comes back quickly, often with very little human judgment behind it. Then it confidently points to a problem that just happens to match what the agency sells. And whether it runs five pages or fifty, you’ve seen the findings before: attribution is imperfect, the creative needs a refresh, the channel mix leans too hard…

You know the feeling: there’s more worth doing than there are people and dollars to do it. The list of things that would grow your business is always longer than the budget. Your revenue can carry only so much marketing salary on the P&L, and that ceiling sits well below your ambitions for the brand. Should you hire more staff? An outsourced CMO? That new agency that keeps calling you?…

You’re looking at your ecommerce metrics and know that something is off. Profit is thinner than it should be, or revenue growth is quietly slowing. What you can’t see as easily is why. So the question that actually matters each week isn’t whether the business is healthy. It’s what do we need to do to improve the health of the business? A dashboard with forty ecommerce metrics on it rarely answers that.…

Every founder I work with has more data than they did five years ago, and less confidence about what to do with it. The dashboards are full. The weekly report runs three tabs deep. And the one question that actually matters — where does the next dollar go? — is no easier to answer than it was back when the whole plan lived on instinct and a single spreadsheet. More…